Terms of Service

1. Acceptance of Terms

By using Zagreb Transfers services, you accept these terms of service in full. If you disagree with any part of these terms, you must not use our services.

2. Bookings and Payments

All bookings must be confirmed via our website, email, or phone. Prices are fixed and confirmed at the time of booking.

• Payment can be made by cash, card, or online transfer
• Full payment must be made by the end of the service at the latest
• We accept all major credit and debit cards

3. Cancellation Policy

We understand that plans can change. Our cancellation policy is as follows:

• Cancellation 24 hours or more before scheduled time: Full refund
• Cancellation between 12-24 hours: 50% refund
• Cancellation less than 12 hours before or no-show: No refund

4. Booking Modifications

Booking modifications can be made up to 12 hours before the scheduled time, subject to availability. Contact us immediately if you need to change your booking.

5. Passenger Responsibilities

As a passenger, you are responsible for:

• Being at the pickup location at the agreed time
• Providing accurate flight information (for airport transfers)
• Respecting the driver and vehicle
• Adhering to safety regulations (wearing seatbelts)
• No smoking in the vehicle
• Not consuming food or drinks without driver's approval

6. Luggage and Personal Items

Each passenger may bring up to 2 standard bags (up to 23kg each) at no additional charge. For extra luggage, please inform us in advance. Zagreb Transfers is not responsible for lost or damaged luggage or personal items left in the vehicle.

7. Flight Delays and Changes

For airport transfers, our drivers track flight status. There are no additional charges for flight delays up to 2 hours. For delays longer than 2 hours, please book a new transfer.

8. Insurance and Safety

All our vehicles are fully insured and regularly maintained. Our drivers hold valid driving licenses and professional certifications. The safety of our passengers is our priority.

9. Company Liability

Zagreb Transfers will make reasonable efforts to provide services on time and safely. However, we cannot be held responsible for delays caused by traffic congestion, weather conditions, roadworks, or other circumstances beyond our control.

10. Right to Refuse Service

We reserve the right to refuse service to passengers who are under the influence of alcohol or drugs, display aggressive behavior, or do not respect our rules and driver.

11. Children and Child Seats

Child seats are available upon request at no additional charge. Please specify the age and weight of the child when booking. Parents are responsible for ensuring the child is properly secured.

12. Gratuities

Gratuities are not included in the price but are always welcome if you are satisfied with the service. Standard gratuity is 10% of the service price.

13. Complaints and Feedback

We value your feedback. If you have any complaints or suggestions, please contact us within 48 hours of service via email or phone.

14. Changes to Terms

We reserve the right to modify these terms of service at any time. Changes take effect immediately upon posting on our website.

15. Governing Law

These terms of service are governed by the laws of the Republic of Croatia. Any disputes will be resolved in the competent courts in Zagreb.

16. Contact Information

For any questions about these terms of service, please contact us: